Coming Soon · henom.store

Handmade knitwear &
crochet from artisans

Henom is a marketplace connecting buyers with independent artisan sellers of handmade knitwear and crochet across South Africa and Africa. We're building something beautiful, launching very soon.

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Escrow-protected payments FICA-verified sellers Custom orders welcome Ships across Africa & worldwide

About Henom

A marketplace built for makers

Henom is a dedicated online marketplace for handmade knitted and crocheted fabrics and articles. We connect independent creators, artisans, and sole proprietors with buyers who value handmade, original pieces. Every seller makes their own products, no factories, no mass production.

Escrow Payment Protection

Buyer payments held in a secure 14-day Hold Period. Funds release to the Seller only once the Buyer confirms delivery or the period expires with no dispute.

FICA-Verified Sellers

All sellers complete FICA identity and bank verification via Paystack before going live. Your funds go only to verified, real artisans with confirmed bank accounts.

Custom Order Requests

Buyers can request bespoke pieces from sellers, custom sizes, colours, yarns, and designs made specifically for them.

Africa-First, Globally Accessible

Starting in South Africa and Zimbabwe, expanding across Africa. International buyers can purchase unique African handmade goods worldwide.

How it works

Simple for buyers, powerful for sellers

Sellers register & verify

Artisans create a store and complete FICA identity & bank verification via Paystack before receiving payouts. Then list handmade pieces with photos, descriptions, and pricing.

Buyers discover & order

Buyers browse by category, fiber type, or origin and order securely. Payment is collected by Paystack and held in a secure central holding account on behalf of Henom.

14-day Hold Period begins

Buyer funds are held securely in escrow. Sellers cannot access funds until delivery is confirmed or 14 days pass with no dispute raised.

Seller ships directly

The seller packs and ships the item directly to the buyer. Tracking information must be uploaded to the platform within 24 hours of dispatch.

Funds released & paid out

Buyer confirms delivery, or 14 days pass with no dispute. Henom deducts its commission and disburses the balance to the Seller's FICA-verified bank account via batch EFT.

Payments & Escrow

How money moves on Henom

Henom uses a secure delayed-payout escrow system, powered by Paystack, to protect both buyers and sellers on every transaction.

Payment Collection Paystack

When a Buyer completes a purchase, funds are collected by Paystack and held in a secure central holding account. Funds are not immediately accessible to the Seller, they sit in escrow until the Hold Period completes.

The Hold Period 14 days

Funds are held until the Buyer confirms delivery, or 14 days pass from the purchase date, whichever comes first. During this window, Buyers can raise a dispute and Henom can reverse the transaction and refund the Buyer from the holding pool.

Commission Deduction

Before disbursing, Henom deducts its platform commission (varies by seller subscription tier, see henom.store/pricing) plus applicable Paystack transaction fees. Sellers receive a full itemised breakdown on every payout receipt.

Seller Payout Batch EFT

Cleared funds are disbursed to Sellers' FICA-verified bank accounts via batch EFTs on Henom's designated payout days. Settlement typically takes 1–3 business days after release per Paystack's country-specific schedule.

Important: Once funds have been officially disbursed to the Seller, Henom cannot reverse the payment. Any refunds or returns after disbursement must be negotiated directly between Buyer and Seller. This is why the 14-day Hold Period exists, raise all issues before funds leave escrow.

Seller Verification

FICA-compliant seller onboarding

All Sellers must complete identity and bank verification before receiving any payout, in compliance with the Financial Intelligence Centre Act 38 of 2001 (FICA).

Verification process

1Seller registers on Henom with accurate personal and business details.
2Seller submits a valid South African ID or passport plus bank account details.
3Documents are uploaded directly to and processed exclusively by Paystack, Henom's licensed PCI-DSS Level 1 compliant payment gateway partner.
4Upon approval, Paystack issues an encrypted Subaccount Code to Henom, a reference ID only, containing no raw personal data.
5Henom stores only this Subaccount Code to trigger seller payouts. Raw identity documents and bank confirmation letters are never stored on Henom's primary servers.

Why FICA verification?

The Financial Intelligence Centre Act 38 of 2001 (FICA) requires that financial platforms in South Africa verify the identity of parties involved in financial transactions. This protects buyers (ensuring they're dealing with real, traceable sellers) and the integrity of the marketplace.

Verification must be completed within 30 days of registration. Sellers who have not verified will have listings deactivated and will not receive payouts until complete.

Sellers in other supported Paystack countries (Nigeria, Ghana, Kenya, Côte d'Ivoire) follow the equivalent local verification requirements.

Your data is handled by Paystack, not Henom. Your South African ID, passport, and bank confirmation letters are processed entirely by Paystack under their own PCI-DSS Level 1 and data protection frameworks. Henom receives only a tokenised reference, the Subaccount Code, which cannot be reverse-engineered to reveal your personal information.

Delivery & Refunds

Clear timelines, fair policies

Sellers set their own delivery timelines on each listing. Platform-wide minimum standards apply. Where a seller offers better terms, the seller's terms take precedence.

Delivery Timelines

Ready-made, dispatch1–5 business days

Made-to-order, max production30 calendar days

Within South Africa2–7 business days

Zimbabwe5–14 business days

Other African countries7–21 business days

International10–30 business days

Escrow Hold Period14 days from purchase

Refund Policy

Item not as describedFull refund

Damaged on arrival (seller packaging)Full refund

Not received within 14 days of stated dateFull refund

Seller-initiated cancellationFull refund

Custom order matches agreed specsNon-refundable

Change of mind (accurate listing)Seller discretion

Dispute window7 days from delivery

Raise disputes within 7 days of delivery and before the 14-day Hold Period expires. Once funds are disbursed to the Seller, Henom cannot reverse the payment.

Legal & Policies, Version 2.0

Governing policies on henom.store

All transactions on Henom are governed by South African law, POPIA, FICA, and the Consumer Protection Act. All policies are live at henom.store.

Henom acts solely as a marketplace venue, not a seller. The legal contract of sale is directly between Buyer and Seller.

Covers: FICA-verified Seller registration, 14-day escrow Hold Period, batch EFT payout structure, commission deductions, buyer dispute rights (7-day window), prohibited conduct, subscription packages, and limitation of liability. Governed by South African law. CPA rights unaffected.

henom.store/terms ↗

Henom does not store raw identity documents or card numbers. Seller FICA documents are processed exclusively by Paystack, which returns only an encrypted Subaccount Code.

POPIA data rights, SARS retention obligations (7 years for transactions), 72-hour breach notification, and your right to complain to the Information Regulator at inforeg.org.za. DPO: [email protected]

henom.store/privacy ↗

Shipping Policy

Products ship directly from each seller, Henom holds no inventory. Payment is held in escrow during transit.

Platform minimums: ready-made dispatched within 1–5 business days; made-to-order max 30 calendar days. Tracking uploaded within 24 hours of dispatch. Buyers responsible for customs duties on international orders.

henom.store/shipping-policy ↗

Refund & Return Policy

Buyers have 7 days from delivery to raise a dispute, must be before the 14-day Hold Period expires.

Eligible: not as described, damaged on arrival, not received, seller cancellation, counterfeit. Not eligible: change of mind, custom orders matching agreed specs, requests after 14 days.

Once disbursed to Seller, Henom cannot reverse payment.

henom.store/refund-policy ↗

Cancellation Policy

Buyers may cancel before dispatch for a full refund including shipping. Custom orders in production cannot be cancelled unless the final product materially differs from agreed specifications. Seller-initiated cancellations trigger an automatic full Buyer refund. Sellers with 3+ cancellations in 60 days may face listing suspension.

henom.store/terms ↗

Regulations & Compliance

• Consumer Protection Act 68 of 2008 (CPA), Section 56 implied 6-month warranty
• Protection of Personal Information Act 4 of 2013 (POPIA)
• Financial Intelligence Centre Act 38 of 2001 (FICA)
• SARS, 7-year transaction record retention
• Paystack Terms of Service (paystack.com/terms)
• All transactions in ZAR
• Governed by South African law & courts

South African jurisdiction